Support

Email support@piashare.com and we will reply within two working days. For privacy requests write to privacy@piashare.com, and for child safety or urgent safety problems write to safety@piashare.com.

Common questions

Discover doesn't show anyone

Discover finds Mate phones you pass, so it needs Bluetooth on and Mate allowed to use nearby devices. People appear after you have been near them; it can take a few minutes. If your phone has battery saver on, let Mate run in the background.

Why don't I need a phone number or email?

Your account is a key made on your phone. That keeps your chats private, but it also means we can't reset your account for you.

How do I move to a new phone?

Turn on backup in Settings and keep your recovery code (or sign in with Google or LINE and set a PIN). On the new phone, choose Restore and enter the code. If you still have the old phone, it will ask you to approve the move.

I lost my recovery code

If you still have the phone, you can see the code again in Settings. Without the phone and the code, the account can't be restored.

How do I report or block someone?

Open their profile or your chat, tap the menu, and choose Report or Block. Reports go to our team; they don't tell the other person who reported them.

I was banned

The app shows the reason. You can appeal from that screen once a day, and we will tell you the result in the app.

How do I delete my account?

See Delete your account.